FAQ

HANDCRAFTED PRODUCTS

Each handmade product is crafted with care and attention to detail, making it truly one of a kind. Unlike mass-produced items, handmade pieces may have slight imperfections and variations in color, texture, or shape, adding to their uniqueness and charm. These small differences are a testament to the artistry and human touch behind each creation, ensuring that no two items are ever exactly the same. At Venus The Brand, we celebrate these variations as part of the beauty and authenticity of handcrafted products.

DELIVERY

Free Delivery in South Africa

Estimated Delivery: 3-5 business days 

RETURNS & EXCHANGES

If you receive a defective product, please report the issue within 24 hours of delivery. Provide visual proof of the defect and details about the issue to request an exchange. Please note that we do not offer refunds. Thank you for understanding.